SupportSmith is an integrated platform that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, passing through NATs, firewalls and proxies.SupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control.

SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote Assistance, allowing them to quickly and safely establish the connection between computers located behind firewalls and NAT routers.